As a Voicefront Customer Success Manager, you will be responsible for deploying the Voicefront platform, and building relationships established direct-to-consumer brands. This role oversees the lifecycle of customers including on-boarding, education and training, troubleshooting, identifying opportunities, and ensuring customer retention and renewal
You will be instrumental in shipping new, value-driving capabilities to the world’s fastest-growing direct-to-consumer brands, while also working to improve our existing offering. You’ll be working with the founders and the product manager day to day, to build the next innovative channel for eCommerce brands.
You will:
- Manage client accounts on all levels: business, product, and ongoing support
- Be responsible for the onboarding, adoption, advocacy, and renewal
- Work closely with customers to understand their business challenges and recommend creative strategies to increase value with Voicefront
- Provide training and education on Voicefront platform and new features through demos and on/off site training
- Building a full process of onboarding clients and full feedback cycle to Voicefront team
Requirements:
- 3+ years of successful experience in client management
- Experience of working with e-commerce and other website platforms. Preferable knowledge (usage or implementation experience) with any of the following eCommerce platforms: Demandware, Magento, Shopify, Bigcommerce, WooCommerce, or other proprietary or custom solutions
- Expertise presenting concepts and vision to senior teams and influencing their strategic thinking
- Ability to communicate technical concepts to technical and non-technical audiences
- Solid understanding of Salesforce and particularly email marketing
- Strong relationship skills, supported by strategic consulting skills and technical curiosity
- Interest to become a product expert
- Experience working with multiple diverse accounts
Preferred Requirements:
- Experience of working with e-commerce and other website platforms
- Being introduced by a Voicefront team member is a plus!
Required Skills:
- Native English level
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills