Upgrade your customer service to the next level with Rep. Our AI will deflect over 99% of your customer service related inquiries. The ones that the AI cannot answer will be handed off to a human representative using your Gorgias helpdesk. The human rep will also receive a detailed summary of the customer behavior on the website and the customer’s purchase history.
Just Tell Alexa What You Want!
Enhanced Customer Service!
Explore the many features and capabilities available to you with Rep and Gorgias!
- Human assistance requests
Sends support requests to Gorgias when a customer specifically asks for help from a human representative or if the AI fails to find a suitable answer
- Reduce customer service tickets with AI
Our AI will be able to answer over 90% of your common customer inquiries so your human customer service reps can focus on more complex problems
- Enriched CRM data
Gather more information regarding the customer inquiry and full context with Rep’s behavioral data analysis
- Request feedback
Collect feedback and send it to Gorgias at any moment you define on the customer’s journey to optimize your products and service